Dear Scott and Mike,

I have been meaning to write all week to say thanks to you and your great team for a beautiful job on our roof. I’m not an expert but it looks great from the outside! And your staff were friendly, courteous and self-sufficient – I had absolutely no problem leaving them to it and they made themselves tea in a very tidy way!

Thanks for all the excellent project management by Scott too – it all worked brilliantly and everyone did what they were supposed to do when they said they would, which is exactly what you need but scarily relatively rare with a lot of companies.

Many thanks and I hope you all have a lovely weekend.

Best wishes,